Refund Policy

1Overview

At First For Traders, our purpose is to pay out. We want every eligible trader to receive their claim as quickly and transparently as possible. This policy outlines exactly when and how we pay, what's covered under each plan, and when we're unable to process a claim.

2Coverage Subscription Refunds

Your coverage subscription fee is the amount paid to activate and maintain your FFT plan. The following applies to subscription refunds:

• Subscriptions are non-refundable once coverage has been activated
• If you cancel before making any claim, no refund is issued — coverage remains active until the end of the billing period
• If FFT cancels your coverage due to a breach of our Terms of Service, no refund is issued
• If FFT is unable to activate coverage due to an error on our part, a full subscription refund will be processed within 5 business days

3Claim Payouts by Plan

When a valid, KPI-compliant claim is approved, the following payouts apply:

Exact payout amounts are confirmed in your accepted quote. Profit share applies to funded account breaches only — verified profits generated during the covered funded period.

4KPI-Compliant Claims

To be eligible for a full payout, your claim must be KPI-compliant. This means your trading during the covered period must demonstrate responsible risk management. The following are assessed:

• Drawdown adherence — you respected your prop firm's daily and overall drawdown limits until the breach event
• Minimum trading days — you met the minimum number of active trading days specified in your KPI checklist
• Risk-to-reward ratio — your average trades show a positive or balanced RRR
• No prohibited strategies — no martingale, grid, or news-spike exploitation detected
• Consistent behaviour — no evidence of deliberately breaching to trigger a claim

Our team reviews all submitted account data before approving a claim. See the full KPI Checklist for the exact requirements by plan.

5Non-Eligible Claims

Claims will not be approved in the following circumstances:

• Fee refund claim submitted before the fee refund waiting period has elapsed (30 days for Essential and Premium, 7 days for Elite)
• Funded account profit share claim submitted before the funded profit share waiting period has elapsed (45 days for Premium, 14 days for Elite)
• Fewer than 5 active trading days on the covered funded account at time of breach (fee refund still applies — funded profit share does not)
• The covered account was opened before your FFT coverage activation date
• Account was not covered under an active FFT plan at the time of breach
• Claim submitted more than 14 days after the breach date
• KPI requirements were not met during the covered period
• Submitted data is incomplete, unverifiable, or inconsistent
• Evidence of account manipulation or intentional breach
• The breach was caused by a prop firm technical error rather than trading activity
• The trader violated FFT's Terms of Service

6Payout Timeline

Once a claim is submitted with all required documentation:

• Review: Most claims are reviewed within 24 hours
• Approval notification: You'll receive an email confirming approval or requesting additional information
• Payout: Approved claims are paid out within 24 hours of approval
• Complex cases: Cases requiring additional verification may take up to 5 business days

Payouts are sent via bank transfer, Stripe, or another method agreed upon at claim approval. We will confirm the payout method with you when your claim is approved.

7Disputes

If your claim is declined and you believe this was in error, you may submit a dispute within 7 days of receiving the decline notification. To dispute a decision, email with the subject line "Claim Dispute" and include any additional evidence you believe supports your claim.

All disputes are reviewed by a senior member of our team. Dispute decisions are final and will be communicated within 5 business days.

8Contact

For questions about this policy or to discuss your specific situation, contact us at