How to Submit a Claim
Act immediately after the breach
As soon as your account is breached, note the date and time. You have 14 days from the breach date to submit your claim. Claims submitted after this window will not be reviewed. Do not wait.
Collect your evidence
Before contacting us, pull together the following from your prop firm account:
- Screenshot or export of your account dashboard showing the breach
- Full trade history for the covered period (CSV or PDF preferred)
- Proof of your challenge fee payment (receipt or bank statement)
- Your FFT coverage confirmation email
Email your claim to us
Send everything to with the subject line: "Claim — [Your Name] — [Plan Tier]". For example: "Claim — Marcus Johnson — Premium Edge". Attach all documents from Step 2 to the email.
We review your trading data
Our team verifies your account data against your KPI checklist. We look at drawdown management, trading consistency, lot sizing, hold time, and strategy compliance. Most reviews are completed within 24 hours.
Receive your decision and payout
You'll receive an email with our decision. If approved, your payout is sent within 24 hours of approval. If we need more information, we'll let you know exactly what's required and give you time to respond.
Understanding Your Claim Status
Approved
Your claim meets all KPI requirements. Payout is processed within 24 hours.
Under Review
We need additional documentation or more time to verify your data. We'll email you within 24 hours.
Declined
KPI requirements were not met or documentation was insufficient. You have 7 days to dispute.
✦Tips for a Faster Approval
- Submit your full trade history — not just a summary. The more data we have, the faster the review
- Include your prop firm's dashboard screenshot showing the exact breach event and timestamp
- Reference your coverage confirmation email number in your claim submission
- If your prop firm provides a downloadable report, attach it — this significantly speeds up verification
- Don't wait to gather everything perfectly — submit what you have and we'll request anything missing
?If Your Claim Is Declined
If your claim is declined and you believe our assessment was incorrect, you can submit a dispute within 7 days of the decline notification. Email with the subject line "Claim Dispute" and include any additional evidence that supports your case.
All disputes are reviewed by a senior team member. We aim to resolve disputes within 5 business days. The dispute decision is final.